Those who follow me on Twitter or have spoken to me on the telephone during work hours in the past few weeks know only too well about my internet woes. I’ve been like a stuck record, complaining non-stop about the abysmal service I’ve been receiving since last November as a TSTT Wireless Broadband customer, the number of hours I’ve lost waiting for browser pages to load, how some days I have drive into town just to be able to send an e-mail, and so on and so forth. I’ve begun to bore even myself.
Today, however, I finally managed to carve out a few minutes among the looming deadlines and the other havoc the failure of my internet connection has wreaked on my schedule to write a letter to somebody I know at TSTT (which, for those who don’t know, is this energy-rich nation’s principal telecommunications services provider, not some two-bit ISP).
The letter contains a few semi-deliberate inaccuracies: I’m actually co-managing editor of Global Voices; and the part about having colleagues in remote parts of Africa with better internet access than I has not been scientifically proven — which does not mean it may not be true:
Thus begins the campaign.
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I thought TSTT broadband and Blink were one and the same? I contemplated going with Blink, but decided to wait for Flow to go digital in my area. It hasn’t happened as yet, but from what I’ve heard from Flow users I know, it would appear to be worth the wait.
G, I’m surprised Flow Digital isn’t in your area as yet!
Comment by Jonathan 01.10.08 @ 12:10 pmAny response?
Here in Colombia they just passed a new law that prohibits telecom companies from advertising a service as “banda ancha” (broadband) if it doesn’t average a certain velocity (don’t remember what speed). Supposedly connections were supposed to get much faster as of Jan. 1st, but I haven’t noticed any difference.
Comment by oso 01.10.08 @ 1:14 pmJonathan -
Blink and TSTT broadband are more or less the same, but TSTT *Wireless* Broadband is a different service - http://www.tstt3g.co.tt/
And I’m surprised too that Flow Digital isn’t yet in Blue Range!!
Comment by Georgia 01.10.08 @ 1:23 pmNo response yet, Oso. Time for a similar law to be enacted here too!
Comment by Georgia 01.10.08 @ 1:24 pmYou should have promoted yourself to President of Trinidad if it would get them to respond! Good luck…
Comment by Solanasaurus 01.18.08 @ 9:21 pmLeave a comment
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Georgia I know your suffering all too well. I switched to Flow when it became available and while they have had a few disruptions the speed and reliability leaves TSTT in the dust. At least when I complained last time to Flow they called the next morning at 8am and asked if they could send a technician over immediately.
Comment by Vern 01.09.08 @ 10:23 pm